Refund policy

Return & Refund Policy for Brim Mart

Last Updated: [Insert Date]

Thank you for shopping with Brim Mart. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns

  • We accept returns within 7 days of delivery.
  • To be eligible for a return:
    • The item must be unused and in the same condition as received.
    • The item must be in its original packaging.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our fault)
  • Items without original packaging
  • Clearance or sale items (if applicable)

3. Refunds

  • Once we receive and inspect your returned item, we will notify you.
  • If approved, your refund will be processed within 5–7 business days.
  • Refund will be issued via the original payment method or bank transfer (if Cash on Delivery).

4. Exchange Policy

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us with proof (photos/videos).

5. Return Shipping

  • Customers are responsible for return shipping costs (unless the item is defective or incorrect).
  • Shipping costs are non-refundable.

6. Order Cancellation

  • Orders can be canceled before shipment.
  • Once shipped, the order cannot be canceled.

7. Damaged or Wrong Items

  • If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery.
  • Provide clear proof (photos/videos) for quick resolution.

8. Contact Information

If you have any questions about returns or refunds, contact us: